If an error appears, or the progress bar from the app does not move after 10 minutes while performing the Helmet System update, please turn the helmet off, then exit the Forcite app and relaunch it. Attempt the update again.
Bluetooth Update Not Progressing
If the update is indicating that it is at 99% with a status "Updating Bluetooth", and there is no progression from the loading bar - this may indicate that you need to activate 'Bootloader mode' onto your helmet. Please follow the steps below to activate it and progress through your Firmware Update of the helmet system:
- Hold the power button for approximately 15 seconds until a blue and a red light is showing from the power button
- Once the blue and red light is showing, let go of the power button, and press it 3 times
- If the power button provides a pulsating purple light from the left side, then you have successfully activated Bootloader mode
If the issue persists where the error continues to appear, please hard reset the helmet by following the instructions here. Otherwise, contact our support team for assistance.