Please make sure you press the camera button with a single click and not a hold. Also make sure the controller is connected to the app by looking at the controller icon on the right side of the app. Otherwise the recording will not start via the controller button.
The helmet will say video recording started and when you stop recording, it'll say video recording stopped. On the app you will see a message saying video is saved when it works correctly.
Our system will Auto save every 21 minutes depending on your settings, so be sure to check all the folders for your footage.
If your helmet has no SD card and you press record, it will report an error in both the app and in helmet audio.