Please make sure you press the camera button with a single click and not a hold. Also make sure the controller is connected to the app by looking at the controller icon on the right side of the app. Otherwise the recording will not start via the controller button.
The helmet will say video recording started and when you stop recording, it'll say video recording stopped. On the app you will see a message saying video is saved when it works correctly.
Our system will Auto save every 21 minutes depending on your settings, so be sure to check all the folders for your footage.
If your helmet has no SD card and you press record, it will report an error in both the app and in helmet audio.
KNOWN BUG: It has been reported in version 1.3.1 of the iOS app, 1.3.3 of the Android app and 0.46.21 of the helmet CPU that on some occasions Autorecording does not initiate correctly. We are actively looking into this issue to ensure the dash-cam function of the camera works reliably.
If you have any other problems with recording, please report this to support teams via the "submit a request" button above. Please include your handset model, app version and a detailed description of the steps leading up to your problem.