The speakers in your Forcite MK1 helmet were hand selected after much model testing, and provide an excellent audio experience when positioned correctly + the correct settings are applied to your handset. If you are experiencing generally low audio levels, there's a couple of easy steps you can take:
You can reposition the speakers to suit your ears easily via removing your cheek pads to access the speaker pockets. Your speaker pockets are held closed by a strip of Velcro. Simply open the speaker pocket and move your speaker around until you find the position that best suits your ears. Even a couple millimetres difference can greatly improve your audio levels.
NOTE: As of MAY 2021 a "Speaker Repositioning Pack" is being prepared to be sent to all existing customers.
Phone volume settings
Be sure to check your phone to make sure the volume levels on your handset are turned up for media and call volumes. These are separate controls on Android and iOS, independently controlled depending on whether you are playing media, on a call or when the phone is on standby. You can usually tap an icon under the volume slider display on your phone to see all your volume levels.
Answering a call from the handset on iOS
If, when using an iPhone, you use the button on your screen to answer a call, rather than the phone button on your controller, the call audio will default play to your handset instead of the helmet. This is a deliberate feature in iOS. For this reason, it's recommended that you always answer calls from your controller.
Phone call muting bug
If your audio (including call audio) cuts out during a call, you may have one of the phones effected by the call muting bug. Please see the FAQ on this issue here.