Sales/Product Enquiries
Controller
Helmet
- How do I update my helmet's firmware?
- Why am I experiencing more wind noise than usual?
- My helmet is too tight/too loose. What can I do?
- I think my helmet has crashed. How can I reset it?
- What sizes do the helmets come in?
- How long does my helmet's battery last?
App
- Why does the Android Forcite app request access to my location "all the time"?
- I've created a user account on the website why can't I login with it on the app?
- I did not receive the verification email what do I do?
- I'm trying to login with my Google or Facebook account but it doesn't work, what do I do?
- I am not able to create a user account on the app, there's no create button, what do I do?
- Why don't the the alerts work when I lock my phone?
Video and Audio
- How does Auto-Record work?
- Will my helmet save it's recording if I have an accident?
- Will turning off my helmet save my footage?
- I recorded video and it didn't save any files, what happened?
- My ringtone is really loud. Can I turn that down without reducing my other audio?
- Why I can here a scratchy sound in my video?