Frequently Asked Questions

Sales/Product Enquiries

• I can't log into my account
• What colour/styles are available?

Controller

• Why does my BT controller blink while charging and what do the lights mean?
• How long does my BT controller's battery last?
• The volume buttons on my controller are not working, what do I do?

Helmet

• Unable to complete the Camera firmware update
• Unable to complete the Helmet System firmware update
• I am experiencing issues with connecting my helmet to my phone through Bluetooth, what can I do?
• Where are Forcite helmets made?
• Can you talk helmet to helmet?
• My helmet has a charging problem

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App

• How can I go about deleting my Forcite user account?
• What is the minimum operating system required to run the Forcite app?
• Why does the Android Forcite app request access to my location "all the time"?
• I did not receive the verification email what do I do?
• Why don't the the alerts work when I lock my phone?
• The circle around the picture of my helmet keeps spinning indefinitely, what does that mean?

Video and Audio

• Viewing footage on your IOS Device
• Viewing footage on your Android Device
• How does Auto-Record work?
• SD Cards and Formatting Support
• What SD card is best to use with my Forcite helmet?
• How can I make my speakers louder?

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