Support Team
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Activity overview
Latest activity by Support Team-
Support Team created an article,
What is the minimum operating system required to run the Forcite app
The minimum operating systems required to run the latest updated version of our app, Version: 1.6.1(Tathra), are Android 8.0 Oreo and iOS13.2.
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Support Team created an article,
What SD card is best to use with my Forcite helmet?
We recommend using a Class 10, 32gb SD card. The electronics module in your Forcite helmet can support an SD card ranging up to 1TB.
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Support Team created an article,
I can't log into my account
If you're having difficulty logging into your account e.g. account not being found, send a email to Support@Forcite.com.au detailing what is happening along with the email associated with your acco...
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Support Team created an article,
Speaker Relocation Kit Installation Guide
FORCITE MK1 SPEAKER RELOCATION KIT INSTALLATION GUIDE PLEASE WATCH THIS VIDEO BEFORE INSTALLATION STEP 1 Prepare helmet for installation by removing the chin curtain and cheek padding Then remov...
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Support Team created an article,
My helmet has a charging problem
Make sure you're using a power supply that can provide a "2A" (2 Amps) or more, otherwise your helmet will not charge, or charge up to 40% but not progress any further. While you don't need to use ...
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Support Team created an article,
I can't hear the person on the other end of the call, but they can hear me.
A small number of handsets are known to be affected by the "call muting bug" (model list at bottom of this article). For affected users, when making or receiving a phone call, the person on the oth...
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Support Team created an article,
How can I make my speakers louder?
The speakers in your Forcite MK1 helmet were hand selected after much model testing, and provide an excellent audio experience when positioned correctly + the correct settings are applied to your h...
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Support Team created an article,
What colour/styles are available?
At present, Forcite only offer the MK1S in raw carbon fibre with either a gloss or matte finish. Gloss Matte
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Support Team created an article,
When will the next batch of helmets be released?
The MK1S is available to Australian customers as of April 6th 2022. Stock availability may vary at your intended time of purchase. Please refer to the MK1S product configurator for up to date messa...
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Support Team created an article,
How do I update my helmet's firmware?
"Firmware" is the type of software that is on your helmet and controller. Your Helmet has three types of firmware; CPU firmware, Bluetooth Firmware and Camera Firmware. The controller has one type....