Support Team

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Activity overview

Latest activity by Support Team
  • Support Team created an article,

    Step 6 - Completing the walkthrough

    Once you have set up your helmet and controller, you will be asked to complete the walkthrough. This is an introductory tutorial showcasing the features of your new helmet and controller.  You will...

  • Support Team created an article,

    Controller Firmware Update Guide

    Where do I go to update my controller? To update your Forcite controller firmware, open the main menu in the Forcite app and tap on Settings > Controller > Firmware update        Requirements Befo...

  • Support Team created an article,

    SD Cards and Formatting Support

    Helmet SD Card compatibility The Forcite helmet accepts standard exFAT and FAT32 SD card formats. If you are unsure of what size SD card you need, please check our SD card size guide here. SD cards...

  • Support Team created an article,

    Viewing footage on your IOS Device

    The Forcite Media Manager allows you view your ride footage, then edit and share it from your phone, by using the Media Access Cable between your phone and your helmet.   Media Access Cable Our Med...

  • Support Team created an article,

    Viewing footage on your Android Device

    The Forcite Media Manager allows you view your ride footage, then edit and share it from your phone, by using the Media Access Cable between your phone and your helmet.   Media Access Cable Our Med...

  • Support Team created an article,

    What is the minimum operating system required to run the Forcite app

    The minimum operating systems required to run the latest updated version of our mobile app are Android 8.0 Oreo and iOS15.

  • Support Team created an article,

    What SD card is best to use with my Forcite helmet?

    We recommend using a Class 10 SD card, with at least 32gb of SD card storage. The electronics module in your Forcite helmet can support an SD card ranging up to 1TB.If you are a Google Pixel phone ...

  • Support Team created an article,

    I can't log into my account

    If you're having difficulty logging into your account e.g. account not being found, send a email to Support@Forcite.com.au detailing what is happening along with the email associated with your acco...

  • Support Team created an article,

    Speaker Relocation Kit Installation Guide

    FORCITE MK1 SPEAKER RELOCATION KIT INSTALLATION GUIDE PLEASE WATCH THIS VIDEO BEFORE INSTALLATION STEP 1 Prepare helmet for installation by removing the chin curtain and cheek padding    Then remov...

  • Support Team created an article,

    My helmet has a charging problem

    Make sure you're using a power supply that can provide a "2A" (2 Amps) or more, otherwise your helmet will not charge, or charge up to 40% but not progress any further. While you don't need to use ...