
Support Team
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Recent activity by Support Team-
Helmet Firmware Update Guide
Where do I go to update my helmet? To update your Forcite helmet firmware, open the main menu in the Forcite app and tap on Settings > Helmet > Firmware update Requirements Before you can up...
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My helmet does not turn on and does not respond to charge - How can I get it out of this state?
Your helmet can sometimes not turn on due to prolonged inactivity, or after completing a firmware update. Please try the following methods provided below: Method 1: (Hard Reset) Unplug your helmet...
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My helmet is plugged into USB but has stopped charging. What do i do?
Make sure you're using a power supply that can provide a "2A" (2 amps) or more, otherwise your helmet will not charge, or charge up to 40% but not progress any further. While you don't need to use ...
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My helmet has a charging problem
Make sure you're using a power supply that can provide a "2A" (2 Amps) or more, otherwise your helmet will not charge, or charge up to 40% but not progress any further. While you don't need to use ...
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Helmet Firmware Hard Reset Guide
During your Forcite Helmet System Update, you may be required to hard reset your helmet. Step-by-step instruction: Step 1: With your helmet turned on, hold the power button for approximately 15 se...
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How long does my helmet's battery last?
The helmet battery is a ceramic battery with 1400mAh You can record for up to 3 hours Play music or navigate for up to 8 hours Standby/OFF for up to 30 day The time it takes to charge your helmet...
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What is the minimum operating system required to run the Forcite app?
For the Forcite app version 1.19.0 and versions beyond, the minimum operating systems required to run the latest updated version of our mobile app are Android 8.0 Oreo and iOS 15.6. .
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Unable to complete the Helmet System firmware update
If an error appears, or the progress bar from the app does not move after 10 minutes while performing the Helmet System update, please turn the helmet off, then exit the Forcite app and relaunch i...
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Unable to complete the Camera firmware update
There are a few items to look out for during the Camera update which can result in difficulties. Please read the following if you are having any troubles: Downloading required file onto Micro SD ...
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How do I access updates for my helmet's firmware?
"Firmware" is the type of software that is on your helmet and controller. Your Helmet has three types of firmware; CPU firmware, Bluetooth Firmware and Camera Firmware. The controller has one type....