
Support Team
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Recent activity by Support Team-
My helmet is too tight/too loose. What can I do?
If you feel like your helmet doesn't fit as well as it could, please submit a support request, and someone from our team will get in touch as soon as possible. We will ask a series of questions to...
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Why I can here a scratchy sound in my video?
That's a fine beard sir! But you might want to adjust your helmet or beard positioning a little to reduce the noise it makes in you microphone.
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Why does my BT controller blink while charging and what do the lights mean?
Whilst charging, the controller's top 2 led lights (Navigation and Phone Icons) will flash a colour to indicate the charging status: Flashing Red: Battery is 25% or less. Flashing Orangey Yellow: ...
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Why don't the the alerts work when I lock my phone?
Alerts and audio will not fire with battery saver mode on while the phone is locked. Please check your phone battery saving options to make sure battery saver mode is not enabled while using our ap...
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My ringtone is really loud. Can I turn that down without reducing my other audio?
You sure can! This is different across handset models, but the "notification volume" is what you are looking for. When you adjust the volume on your handset, you should see a button to expand the s...
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How long does my BT controller's battery last?
The handlebar controller has a 150mAh battery and can last up to 3 weeks on a full charge.
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The volume buttons on my controller are not working, what do I do?
Please make sure your controller is not only connected to your app but also check your phone's bluetooth settings to make sure it's both paired and connected. Android: The app is only needed for Fo...
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I did not receive the verification email what do I do?
So you've created an account on the app, and it displayed the green check mark telling you that the account has been created and waiting to verify your email. You have waited for longer than 30 min...
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Why can't I charge my Helmet to 100%, it always stops at 99%?
During charging, the voltage goes through some fluctuations. When the battery displays 99%, this means the battery is fully charged, we will update our software to make this display more accurately...
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My video recording seems quiet. Is there any way to make it louder?
The camera's audio levels have been set to a level that is suitable for various noise levels from different motorcycles in many conditions at low and high speeds. We recommend video editing softwar...